(828) 254-7162

General FAQ's

Welcome back to AMOS!

When you visit, there will be some new procedures including timed-entry tickets and modified hours for the health and safety of our guests and staff.

We encourage you to read through our FAQs below so you and your family know what you’ll experience upon arrival.

Click Here for General Daily Admissions. (Including Members)

Click Here for Member Exclusive Hours. (24-hr advance registration required)



What are AMOS operating hours and price of admission? 

General Admission:

All visitors 3 years old and older: $10.00

Members FREE!

Children 2 & under are FREE

Reserve your spot online here.

What public health and safety measures does AMOS have in place?

AMOS adheres to NCDHHS and CDC guidelines to provide a safe experience for guests, staff and volunteers. Guests are encouraged to wear face coverings, adhere to social distancing guidelines, and wash/sanitize their hands frequently. Guests will also notice additional cleaning and sanitation protocols including sanitizing and cleaning of exhibit spaces throughout the day.

Are people who are exhibiting COVID-19 symptoms allowed in the museum? 

NO. If you or anyone in your group have experienced any of the following symptoms with or without aid from medication, please visit another day.

Will I have to wear a face mask? 

At this time, AMOS is highly recommending face masks in our museum. 

AMOS follows the mask guidelines and recommendations of government health officials and the American Alliance of Museums as an indoor crowded facility.

Can we go wherever we want in AMOS? 

Most of the museum will be open to guests. HOWEVER, AMOS has created clear one-way paths for families to follow, with plenty of directional signage to aid in traffic flow.

Can we leave and re-enter the museum? 

NO. Re-entry is not allowed at this time due to public health and safety guidelines. Guests can find everything they need inside the museum! Guests concerned about the expiration of parking meters are encouraged to

(1) park in the deck, which provides flexibility or (2) download the Passport Parking app to add time to street meters from their mobile device.

Will the museum store be open? 

Yes. AMOS’ awesome museum store will be open! Like other spaces within the museum, capacity will be limited. A museum team member will assist shoppers with merchandise.

Can I still buy items from the museum store online for curbside pickup?

Yes. Many amazing museum store items are available for purchase online, with curbside pickup! To shop click here. 

Do museum staff and volunteers undergo daily health screenings? 

Yes. Prior to each shift, all staff and volunteers are subject to a temperature screening and health questionnaire.

What payments are accepted at AMOS? 

To facilitate contact-free transactions and maintain capacity limits, AMOS encourages purchasing entry tickets online with a credit card in advance of your visit. However, the museum will accept credit cards and cash onsite for admission and museum store purchases.


Does a membership still provide unlimited visits at no cost? 

Yes! An AMOS museum membership includes free admission for as many individuals as your membership level allows. Example: Curiosity 2 = 2 people at a time.

Members can reserve admissions during all times we are open to the general public and during Member Exclusive Hours. (Advance registration required for guaranteed entry)

I don’t have a membership, how do I purchase my timed ticketed entry? 

General admission timed entry tickets are on sale on the AMOS website now! Click here to reserve your time!

What if I need help reserving/purchasing my timed ticket? 

We will be happy to assist you! Please contact info@ashevillescience.org or (828) 254-7162.

Is there a limit on how many tickets I can reserve/purchase?

Members can reserve as many tickets as there are people on the membership. All ticket purchases/reservations are subject to limitations based on

(1) the available number of tickets for the timed session; and (2) the museum’s required ratio of 1 adult for every 5 children.

How many people are being admitted to AMOS at a time? 

A limited number of tickets are available for each timed entry window. We anticipate having less than 30% of our allowed attendance capacity at any given time.

What happens if I arrive early or late for my timed entry?

Timed entry is valid for a 30-minute window. If you arrive early for your 30-minute window, we will ask you to wait until your time slot. If you are late, we will try to book you into the next available time slot, if space is available. We encourage you to arrive within your time window.

Can I give my reservation/ticket to someone else? 

NO. Ticket reservations/purchases are non-transferable and non-refundable. If a change in plans is beyond your control, please contact info@ashevillescience.org

Can I get my reserved/timed ticket in person? 

All timed tickets are reserved/purchased in advance online. If you arrive in person without a reservation, AMOS will provide admission tickets if space is available.

AMOS Health Screening

Please be prepared to answer the following questions upon your arrival.


How do guests maintain social distancing while in the museum? 

AMOS has created clear paths for families to follow. Directional signage and visual markers will be prominent throughout the museum to help families maintain social distancing. In addition, parents and caregivers are required to stay within a “hug distance” of their children to help maintain group distancing.

Are any exhibits closed? 

Not permanently, but exhibits will close temporarily throughout the day for cleaning, sanitizing, and disinfection and for the designated use of students in the AMOS STEM School Camp Program.


Will my membership be extended because of the museum closure? 

Yes. We have extended all memberships up to the full length of our closure depending on the date of purchase. However, members are invited to donate the extension to help AMOS recover from the devastating financial blow of the COVID closure.

Can I renew my membership at the museum? 

YES. AMOS prefers you to purchase your membership online. However, if you would like to purchase or renew in person during your timed entry reservation, we are happy to accommodate.

How can I book my free timed entry to the museum?

For Admission during General Operating Hours, click here and select from our member options.

For Admission during Members Only Operating Hours, please click here. Registration is required at least 24 hours in advance for Member Exclusive times.

I need help with my membership. Who do I contact? 

If you have questions about your membership please email membership@ashevillescience.org or call (828) 254-7162.


What new cleaning procedures are in place? 

AMOS has implemented additional cleaning and sanitation procedures, including:

Is hand sanitizer available? 

Yes. Hand sanitizing stations and handwashing stations are available throughout the museum. Guests are strongly encouraged to use them often.

What are the cleaning procedures for the restrooms? 

All restrooms are available to visitors, however, in order to maintain physical distancing, some stalls and sinks may be temporarily closed. Restrooms will be checked and sanitized throughout the day and deep cleaned daily.


Can I bring my own food and drink?

NO, AMOS does not permit food in the museum. Guests may bring a covered water bottle for water as our water fountains are closed at this time for health and safety purposes.


If you are not ready to come to the museum in person yet, remember that AMOS will continue to produce videos, activity kits, lesson plans, monthly challenges, parenting resources, and more. Please visit our social media for more information and to see our current programs and events!