(828) 254-7162

General FAQ's

Welcome back to AMOS!

Review our FAQs below so you and your family know what you’ll experience upon arrival.

Click Here for guaranteed General Admission tickets.


What are AMOS operating hours and price of admission? 

General Admission:

All visitors 3 years old and older: $10.00

Members FREE!

Children 2 & under are FREE

During busy times of the year, we fill to capacity. To guarantee admission, reserve your spot online here.

What public health and safety measures does AMOS have in place?

AMOS adheres to NCDHHS and CDC guidelines to provide a safe experience for guests, staff and volunteers. Guests will also notice additional cleaning and sanitation protocols including sanitizing and cleaning of exhibit spaces throughout the day.

If you or anyone in your group have experienced any of the following symptoms with or without aid from medication, please visit another day.

Can we leave and re-enter the museum? 

Yes, Admission is good all day until we close. Please keep your receipt or stop at the front desk for a hand-stamp before you leave. Please check-in at front desk upon re-entry.

Will the museum store be open? 

Yes. AMOS’ awesome museum store will be open! Like other spaces within the museum, capacity will be limited. A museum team member will assist shoppers with merchandise.

What payments are accepted at AMOS? 

To facilitate contact-free transactions and maintain capacity limits, AMOS encourages purchasing entry tickets online with a credit card in advance of your visit. However, the museum will accept credit cards and cash onsite for admission and museum store purchases.


I don’t have a membership, how do I purchase my timed ticketed entry? 

General admission timed entry tickets are on sale on the AMOS website now! Click here to reserve your time!

What if I need help reserving/purchasing my timed ticket? 

We will be happy to assist you! Please contact info@ashevillescience.org or (828) 254-7162.

Is there a limit on how many tickets I can reserve/purchase?

Members can reserve as many tickets as there are people on the membership. All ticket purchases/reservations are subject to limitations based on

(1) the available number of tickets for the timed session; and (2) the museum’s required ratio of 1 adult for every 5 children.

How many people are being admitted to AMOS at a time? 

A limited number of tickets are available for each timed entry window. We anticipate having less than 30% of our allowed attendance capacity at any given time.

What happens if I arrive early or late for my timed entry?

Timed entry is valid for a 30-minute window. If you arrive early for your 30-minute window, we will ask you to wait until your time slot. If you are late, we will try to book you into the next available time slot, if space is available. We encourage you to arrive within your time window.

Can I give my reservation/ticket to someone else? 

NO. Ticket reservations/purchases are non-transferable and non-refundable. If a change in plans is beyond your control, please contact info@ashevillescience.org

Can I get my reserved/timed ticket in person? 

No. All timed tickets are reserved/purchased in advance online. If you arrive in person without a reservation, AMOS will provide admission tickets if space is available.


Will my membership be extended because of the museum closure? 

Yes. We have extended all memberships up to the full length of our closure depending on the date of purchase. However, members are invited to donate the extension to help AMOS recover from the devastating financial blow of the COVID closure.

Can I renew my membership at the museum? 

YES. AMOS prefers you to purchase your membership online. However, if you would like to purchase or renew in person during your timed entry reservation, we are happy to accommodate.

How can I book my free timed entry to the museum?

For Admission during General Operating Hours, click here and select from our member options.

For Admission during Members Only Operating Hours, please click here. Registration is required at least 24 hours in advance for Member Exclusive times.

I need help with my membership. Who do I contact? 

If you have questions about your membership please email membership@ashevillescience.org or call (828) 254-7162.


What new cleaning procedures are in place? 

AMOS has implemented additional cleaning and sanitation procedures, including:

Is hand sanitizer available? 

Yes. Hand sanitizing stations and handwashing stations are available throughout the museum. Guests are strongly encouraged to use them often.


Can I bring my own food and drink?

NO, AMOS does not permit food in the museum. Guests may bring a covered water bottle for water as our water fountains are closed at this time for health and safety purposes.