(828) 254-7162

Reopening FAQ's

Welcome back to AMOS!

When you visit, there will be some new procedures including timed-entry tickets and modified hours for the health and safety of our guests and staff.

We encourage you to read through our FAQs below so you and your family know what you’ll experience upon arrival.

Click Here to purchase your Timed Entry.

 

GENERAL INFORMATION

When will AMOS reopen? 

  • AMOS will reopen for a Members-Only Wednesday, September 9-11
  • AMOS will reopen for General Admission on Saturday, September 12

What are AMOS operating hours and price of admission? 

*During our soft opening, AMOS will be open to MEMBERS ONLY during the week and the public on weekends.

Beginning September 9, AMOS will be open:

Monday 10am-5pm
Wednesday – Saturday 10am-5pm
Sundays 1pm-5pm.
AMOS will be CLOSED on Tuesdays.

General Admission will being Saturday, September 12

Adult $6

Senior $5

Children $5

Military $5

Members FREE!

Reserve your spot online here.

What public health and safety measures does AMOS have in place?

AMOS adheres to NCDHHS and CDC guidelines to provide a safe experience for guests, staff and volunteers. Guests will be required to wear face coverings, adhere to social distancing guidelines and wash/sanitize their hands frequently. Guests will also notice additional cleaning and sanitation protocols including rolling exhibit closures for cleaning throughout the day.

Are people who are exhibiting COVID-19 symptoms allowed in the museum? 

No. If you or anyone in your group have experienced any of the following symptoms with or without aid from medication, please visit another day.

  • Cough
  • Shortness of breath
  • Difficulty breathing
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell
  • Nausea/vomiting
  • Diarrhea
  • Pink eye

If I am not a museum member, can I still go to AMOS? 

Yes! AMOS opens to the general public on Saturday, September 12.

Will I have to wear a face mask? 

Yes. Guests ages 5 and older are required to wear a face mask covering their nose and mouth. Children ages 3 and 4 are strongly encouraged to wear a face covering. Exemptions or exceptions will not be accommodated in order to protect the health and safety of other guests.

While this requirement isn’t easy for families with small children, it is mandatory and necessary to reduce the spread of COVID-19. Learn more about why the American Academy of Pediatrics recommends face coverings for children. And click here for some practical tips from Stanford University on how to get young kids to wear a mask during the COVID-19 pandemic.

This precaution is legislated by the State of North Carolina, which now requires people age five and older to wear masks at all times in public spaces, unless actively eating or drinking.

Can we go wherever we want in AMOS? 

Most of the museum will be open to guests. HOWEVER, AMOS has created clear one-way paths for families to follow, with plenty of directional signage to aid in traffic flow.

Can we leave and re-enter the museum? 

No. Re-entry is not allowed at this time due to public health and safety guidelines. Guests can find everything they need inside the museum! Guests concerned about the expiration of parking meters are encouraged to (1) park in the deck, which provides flexibility or (2) download the Passport Parking app to add time to street meters from their mobile device.

Will the museum store be open? 

Yes. AMOS awesome museum store will be open! Like other spaces within the museum, capacity will be limited. A museum team member will assist shoppers with merchandise.

Can I still buy items from the museum store online for curbside pickup?

Yes. Many amazing museum store items are available for purchase online, with curbside pickup! To shop click here. 

Do museum staff and volunteers undergo daily health screenings? 

Yes. Prior to each shift, all staff and volunteers are subject to a temperature screening and health questionnaire.

What types of payment are accepted at AMOS? 

To facilitate contact-free transactions and maintain capacity limits, AMOS encourages purchasing entry tickets online with a credit card in advance of your visit. However, the museum will accept credit cards and cash onsite for admission and museum store purchases.

 

TIMED TICKETS FAQS

Does a membership still provide unlimited visits at no cost? 

Yes! An AMOS museum membership includes free admission for as many individuals as your membership level allows. Example: Curiosity 2 = 2 people at a time.

I don’t have a membership, how do I purchase my timed ticketed entry? 

General admission timed entry tickets are on sale on the AMOS website now! Click here to reserve your time!

During our soft open, enjoy an automatic $2 discount, applied at checkout!

What if I need help reserving/purchasing my timed ticket? 

We will be happy to assist you! Please contact info@ashevillescience.org or (828) 254-7162.

Is there a limit on how many tickets I can reserve/purchase?

Members can reserve as many tickets as there are people on the membership. All ticket purchases/reservations are subject to limitations based on (1) the available number of tickets for the timed session; and (2) the museum’s required ratio of 1 adult for every 5 children.

How many people are being admitted to AMOS at a time? 

A limited number of tickets are available for each timed entry window. We anticipate having less than 30% of our allowed attendance capacity at any given time.

What happens if I arrive early or late for my timed entry?

Timed entry is valid for a 30-minute window. If you arrive early for your 30-minute window, we will ask you to wait until your time slot. If you are late, we will try to book you into the next available time slot, if space is available. We encourage you to arrive within your time window.

Can I give my reservation/ticket to someone else? 

No. Ticket reservations/purchases are non-transferable and non-refundable. If a change in plans is beyond your control, please contact info@ashevillescience.org

Can I get my reserved/timed ticket in person? 

All timed tickets are reserved/purchased in advance online. If you arrive in person without a reservation, AMOS will provide admission tickets if space is available.

 

AMOS Health Screening

Please be prepared to answer the following questions upon your arrival.

  • Have you or anyone in your household had any of the following symptoms in the last 21 days:
    • Sore throat
    • Cough
    • Chills
    • Body aches for unknown reasons
    • Shortness of breath for unknown reasons
    • Loss of smell
    • Loss of taste
    • Fever at or greater than 100 degrees Fahrenheit
  • Have you or anyone in your household been tested for COVID-19?
  • Have you or anyone in your household visited or received treatment in a hospital, nursing home, long-term care, or other health care facility in the past 30 days?
  • Have you or anyone in your household traveled in the U.S. in the past 21 days?
  • Have you or anyone in your household traveled on a cruise ship in the last 21 days?
  • Do you have any reason to believe you or anyone in your household has been exposed to or acquired COVID-19?
  • To the best of your knowledge have you been in close proximity to any individual who tested positive for COVID-19?

 

MUSEUM EXPLORATION FAQS

How do guests maintain social distancing while in the museum? 

AMOS has created clear paths for families to follow. Directional signage and visual markers will be prominent throughout the museum to help families maintain social distancing. In addition, parents and caregivers are required to stay within a “hug distance” of their children to help maintain group distancing.

Are any exhibits closed? 

Not permanently, but exhibits will close temporarily throughout the day for cleaning, sanitizing and disinfection and for the designated use of students in AMOS STEM School Camp Program.

 

MEMBERSHIP FAQS

Will my membership be extended because of the museum closure? 

Yes. We are extending all memberships up to the full length of our closure depending on the date of purchase. However, members are invited to donate the extension to help AMOS recover from the devastating financial blow of the COVID closure.

Can I renew my membership at the museum? 

Yes. AMOS prefers you to purchase your membership online. However, if you would like to purchase or renew in person during your timed entry reservation, we are happy to accommodate.

How can I book my free timed-entry to the museum?

Please visit our timed-entry page here on our website and select from our member options.

I need help with my membership. Who do I contact? 

If you have questions about your membership please email membership@ashevillescience.org or call (828) 254-7162.

 

CLEANING FAQS

What new cleaning procedures are in place? 

AMOS has implemented additional cleaning and sanitation procedures, including:

  • Adhering to all NCDHHS and CDC guidelines regarding health and sanitation.
  • Cleaning with an EPA approved disinfectant that is safe for children and is registered as an effective disinfectant against coronavirus.
  • Following new procedures for sanitizing toys and props multiple times each day.
  • Cleaning wipes are available for families upon request.

Is hand sanitizer available? 

Yes. Hand sanitizing stations and handwashing stations are available throughout the museum. Guests are strongly encouraged to use them often.

What are the cleaning procedures for the restrooms? 

All restrooms are available to visitors, however in order to maintain physical distancing, some stalls and sinks will be temporarily closed. Restrooms will be checked and sanitized throughout the day and deep cleaned daily.

 

FOOD FAQS

Can I bring my own food and drink?

No, AMOS does not permit food in the museum. Guests may bring a covered water bottle for water as our water fountains are closed at this time for health and safety purposes.

 

STILL NOT READY TO VISIT?

If you are not ready to come to the museum in person yet, remember AMOS will continue to produce videos, activity kits, lesson plans, monthly challenges, parenting resources and more.